General Information
The information on the Syrup website is solely intended to provide information about Syrup's projects and services. We strive to keep the information as up-to-date as possible. However, the information may be changed at any time. Therefore, no rights can be derived from the website.
Article 1.
Definitions and Terms In these general terms and conditions, the following terms are used in the following meaning, unless expressly stated otherwise:
The contractor refers to Syrup.
The client refers to the party that approaches Syrup for the services to be provided by Syrup.
Agreement: any mutual acceptance regarding the provision of services by Syrup.
Conditions: these are general terms and conditions of Syrup.
Article 2.
General These terms and conditions apply to every offer, quotation, and agreement between Syrup and a client to which Syrup has declared these terms and conditions applicable, unless explicitly and in writing deviated from by parties. Agreeing with Syrup implies that the client unconditionally accepts the applicability of these terms and conditions. If Syrup does not insist on strict compliance with these terms and conditions at all times, this does not mean that the provisions thereof are not applicable or that Syrup would lose the right to demand strict compliance with the provisions of these terms and conditions in other cases. Any deviations from these terms and conditions are only valid if expressly agreed upon in writing and only apply to the specific agreement to which the deviations relate.
Article 3.
Quotation Syrup prepares quotations based on an estimate of the required working hours for editing, project preparation, recordings, editing, material usage, and other project-related matters. Syrup determines these hours in all reasonableness. However, a client may have additional wishes during production that are not yet included in the quotation. These additional hours will be charged based on a fixed hourly rate on top of the agreed invoice amount in the quotation, in consultation with the client, unless otherwise agreed upon. The issued quotation is provided with a validity date. After this date, Syrup can no longer guarantee that the price and the execution trajectory will remain the same. All rates/prices mentioned in the quotation are exclusive of 21% VAT.
Article 4.
Travel, Accommodation, and Mileage Allowance Travel and accommodation costs (beyond 100 km from Enschede one way) are considered additional costs and are not included in the quotation. The costs are added separately to the final invoice. Syrup applies a mileage allowance of €0.35 per kilometer driven.
Article 5.
Music In the productions, as much as possible, appropriate, royalty-free music is used. This music is either produced or purchased by Syrup. If, in the video production, popular music or hit repertoire must be used, royalties must be paid to the copyright organization Buma/Stemra. These royalties are additional costs, not included in the quotation unless otherwise stated. The amount of these royalties is determined by Stichting Buma/Stemra and is added to the final invoice. The client must then take care of declaring the music used unless otherwise agreed upon.
Article 6.
Voice-Over If one or more voiceovers (spoken voices) are used during the production(s), these costs are considered additional costs and are added to the final invoice, unless otherwise agreed upon.
Article 7.
Editing / Adjustments / Revisions To make the editing efficient in terms of time and costs, a 4-version method is used. For clients, the production is delivered with a maximum of 3 revision rounds. Previews are offered online via a hidden link. We try to deliver almost a final version with the first version. The customer is free to make adjustments up to 3 times. When changes involve an addition or deviation from the original given assignment, or when the client reverses previous choices/decisions, such as changing a song after it has already been changed once, the extra hours will be charged as additional work at the quoted rate, as well as all additional costs incurred.
Article 8.
Requesting Footage The produced (raw) footage and/or 2D, and 3D animations remain the property of Syrup unless otherwise agreed upon. Requesting raw footage after production will be charged. Syrup is free to use all footage for its promotional purposes.
Article 9.
Copyrights Concepts, ideas, and proposals developed for a client fall under copyright (intellectual property) and formally and legally remain the property of Syrup. In case of infringement or misuse of this copyright, Syrup holds the organization or individual concerned liable. This liability has legal consequences. A production by Syrup may not be reproduced, produced, or edited without the express permission of Syrup. It is possible to buy out the copyright by Syrup.
Article 10.
Payment Conditions All invoices must be paid by the client following the payment conditions stated on the invoice. In the absence of specific conditions, the client must pay within fourteen days of the invoice date. Each payment is considered as satisfaction of the oldest outstanding invoice. The invoice is sent approximately 10 working days after the production is completed. For some assignments requiring a larger budget or where the production is produced over a longer period, billing will be spread and carried out in multiple installments. For a production where Syrup has to invest in renting equipment or services, 50% of the quotation must be paid in advance.
Article 11.
Liability Syrup cannot be held liable in any way for any direct or indirect damage arising from the relationship with Syrup, unless such damage is intentionally caused by Syrup. In case of attributable failure in the performance of the delivery of the Services mentioned in the Agreement, Syrup is only liable for replacement damages, meaning compensation for the value of the omitted performance. A condition for any right to compensation is that the Client notifies Syrup of the damage in writing within 48 hours after the Client becomes aware of the damage or should reasonably have become aware of it. The Client indemnifies Syrup against all claims for compensation that third parties may assert for damage arising in any way from the unlawful or negligent use of the Services delivered by Syrup to the Client. The liability of Syrup is limited to the invoice value of the invoice sent to the Client concerned. Under no circumstances can compensation be claimed for damage caused by loss of income of the Client (arising in any way) or for indirect damage and consequential damage. If a fine is imposed by the government regarding the making of 'illegal' drone recordings, we will hold our Client liable for this.
Article 12.
Syrup will keep the raw footage of a shoot up until 12 months after the shoot. The final videos are intended to be stored forever. However, Syrup is not responsible for system or hard drive failures that are out of their control.
